Who is responsible for your information
Brand-On Screen Printing is a South African trade business based in the Jeffreys Bay industrial area, serving clients in Jeffreys Bay, Humansdorp, St Francis Bay, Cape St Francis, Oyster Bay, Kareedouw and Gqeberha. The operator of this website and its online enquiry handling is Astros Marketing (Pty) Ltd, acting on behalf of the business for website and marketing administration.
We only process personal information for legitimate business purposes linked to quotations, order handling, customer service, repeat orders and related admin. Where we need to contact you about a quote, artwork approval, sample strike-off or delivery details, we do so using the details you submit through our enquiry form.
What information we collect
We collect only the information needed to deal with your enquiry, manage orders and provide screen printing services professionally. This may include contact details, company or school names, delivery instructions, artwork requirements and order notes. If you ask for repeat order support, we may also keep past print specifications so that future jobs match the agreed standard.
- Name and surname
- Organisation, school, club or event name
- Contact details provided through the enquiry form
- Artwork files, print sizes and colour preferences
- Order history, quotation details and delivery notes
Why we use personal information
We use your information to respond to enquiries, prepare quotations, confirm artwork, coordinate production and complete orders. In a screen printing environment, this may also include colour matching, sample strike-offs, folding and bagging, and packing for bulk dispatch. We may use the information to manage repeat work and to keep accurate records for accounting and customer service.
- To reply to enquiry form submissions
- To prepare and issue quotations
- To produce and deliver printed goods
- To keep order records and handle repeat orders
- To comply with tax, accounting and legal obligations
Sharing information with service providers
We do not sell personal information. We may share information with trusted service providers only where it is necessary to run the business, such as website administration, accounting, file storage, delivery coordination or legal compliance. These service providers must treat your information confidentially and use it only for the purpose we specify.
If a job requires artwork preparation, production planning or outsourced delivery support, only the information needed for that task will be shared. We take reasonable steps to ensure third parties handle information securely and in line with POPIA requirements.
Storage, security and retention
We take reasonable technical and organisational steps to protect personal information from loss, unauthorised access, alteration or misuse. Records are kept only for as long as needed for the purpose collected, or for as long as required by law. Printed order records, quote histories and artwork approvals may be retained for future reference, especially where clients in coastal areas need repeat work after wear from humidity or frequent washing.
While no system can be guaranteed 100% secure, we work to keep information accurate, limited and properly controlled. Access is restricted to staff members who need it for their duties, including client liaison, quotations, production and finishing.
Your rights under POPIA
You have rights under POPIA in relation to your personal information. You may ask us to confirm whether we hold your information, request correction of inaccurate details, or object to certain processing where the law allows it. You may also request deletion where we are no longer required to keep the information, subject to legal or contractual obligations.
- Request access to your personal information
- Ask for correction of inaccurate or outdated details
- Object to processing in lawful circumstances
- Withdraw consent where processing depends on consent
- Lodge a complaint with the Information Regulator if needed
To make a privacy request, please use the enquiry form on our contact page and clearly state that your request is for privacy or POPIA purposes.